CVS in Arlington, VA Open now

Reviews about CVS

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  August 30, 2019, by sana fatima
  The store manager named Rudy is extremely rude. I used to be a regular customer there but I refuse to go that store. I had a question about one of the coupons I received which I was unable to use at the self check out place. I asked her for help. Without looking at the coupon, she stated in a loud voice, your coupon is not matching with the items you are purchasing. I read the coupon again and the coupon clearly says I can use it as long as I am not buying lottery, money orders, gift cars or prescriptions. I asked her if she can look at the coupon for me to explain why it is not working. She yelled at me and said, " I don't need to look at it, I am not going to read it, you need to read it." And she walked away. I can't believe the store manager who is supposed to coach his employees to provide good customer service to customer had the audacity to yell and scream at me because I simply asked her why the coupon is not working. I asked another gentleman who was probably a key holder for help. He helped me out and apologized to me for her bebahior. When I was talking to him, she came around and started bickering again. The other gentleman said she was wrong. The reason my coupon was not working because I never sent the coupon to my extra care cvs card. So the store manager was wrong and refused to help me out. Her employees are more knowledgeable with great customer service. She needs to go back to customer service 101 class. Two customers in the store also apologized to her for her obnoxious behavior.