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Reviews about Apple Pentagon City

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  April 21, 2020, by Larik Tan
  First of all, I’m an Apple user and I mean it. But this Apple store made me disappointed, not once but twice. I had appointment for battery replacement but end up waiting for 70 minutes and still didn’t get my phone done. They told me that i will get a call for coming again once the battery ordered in stock, but after 3 weeks I never get a single call or email. So after I call 1800, guest, they just sent me an email that my battery is ready. Waste my time, hope, energy, and broke my trust. Next time, I would send out or go to different store (Clarendon is much better service). Or best is get online service is more convenient and better customer service.
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  December 14, 2019, by Fred Schecker
  Following the advice of my local newspaper, I decided to replace the battery in my iPhone 6. First, I tried to set up an appointment on the Apple Store website. Nothing was available. Apple's capacity to make an appointment was not up to demand. My local news paper warned me this would happen, so I made a trip to the local Apple store. After arriving at the store, a young woman in red told me the battery wasn't available, but I could wait to meet with a "technician" who would put me on a list of people asking for a battery replacement. Should take 40-45 minutes, she said. 40-45 minutes to get on a list? I thought. An hour of waiting later, I decided to ask a young man in a red when they might get to me. I was told I hadn't been checked in properly, and they would get to me after they dealt with two other customers. They even put red exclamation marks after my name!!!!! Thirty minutes and no technician later, I left the store, never to return again. I took this away from my experience: Apple really doesn't want to replace those batteries at a discount, and they will make sure doing so is as painful as possible. If you do decide to wait, you are a low priority customer. We saw many people being helped, and quite a few appeared to enter the store after us. We had way more than two customers ahead of us after Apple "discovered" its mistake. What's a person to do? Warn others about how Apple is handling battery replacements, and then go buy a Galaxy S.